Refund and Returns Policy

We want you to love your purchase, but if you’re not completely satisfied, we’ve got you covered with our hassle-free 30-day return policy.

Countries Covered:

Our return policy applies to customers in Canada and the United States.

Returns:

• We accept returns for both defective and non-defective products within 30 days of purchase.

Conditions for Returns:

• The product must be unused and in its original packaging.
• Proof of purchase is required (order number, receipt, or confirmation email).
• For defective products, we will cover the return shipping costs.
• For non-defective returns, the customer is responsible for return shipping.

Exchanges:

• We accept exchanges for products of equal or lesser value within the 30-day window.
• If the exchanged item is out of stock, we will offer a refund or store credit.

Refund Guarantee:

• If you’re not happy with your purchase, we’ll refund your money, no questions asked.
• Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.

How to Initiate a Return or Exchange:

• Contact our support team at in**@*********ld.shop to request a return authorization.
• We’ll provide you with a prepaid shipping label for defective products or instructions on how to return the item for non-defective products.
• Pack the item securely and drop it off at your nearest shipping carrier.

Exceptions:

• Personalized or custom-made items are not eligible for return unless defective.
• Clearance or final sale items are not eligible for return.

Contact Us:

If you have any questions about our return policy, please reach out to us at:

• Email: in**@*********ld.shop
• For more details, visit: magicshield.shop return-policy